Call Center
Call Center Solutions
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Fennix call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
Fennix call center solution has all the features associated with high end and high cost proprietory call center solutions.
Key offerings
- Automatic call distribution
- Interactive voice response
- Voice logger
- Voice blasting
- Hosted dialer
- CRM integration
- SMS integration
- Live/current agent monitoring
- Report and campaign statistics
- Voicemail to email
- Missed call alert on agent screen
- Call history search and dial option
- Feedback IVR
- Sticky agent and account based call routing
Features
- Manual, progressive & predictive dialing
- Outbound ACD
- Longest idle agent based routing
- Call back scheduling
- Multiple campaign management
- Multiple dialing modes
- Agent inter dialing support
- Call forward and three way conferencing
- DNC list management
- Agent call intervention
- Real time supervision
- Music on hold
- Call transfer
- Call retrieval
Benefits
- Interactive voice response
- Automatic call distribution
- Skill based routing
- Inbound call pop up
- Most idle agent based routing
- Real time supervision
- Agent call intervention
- Call back scheduling
- Call conferencing